Glossary
Short, plain-English definitions of the terms that come up when running document-collection workflows — and how each one is used inside RequestLoops.
All terms
KYC
KYC (Know Your Customer) is the process of verifying client identity, address and beneficial ownership before onboarding to satisfy AML and regulatory rules.
AML
AML (Anti-Money Laundering) is the broader set of controls firms run to detect and prevent money laundering, of which KYC document collection is one part.
Client portal
A client portal is a branded web space where clients submit documents, sign, and check the status of a request — the alternative to managing it all through email.
Document request
A document request is a structured list of files, signatures and data items a firm expects from a client — the unit of work for any document-collection tool.
File validation
File validation automatically checks uploaded documents for type, size, page count, blank pages and quality before they reach the team.
E-signature
An e-signature is an electronic record of consent on a document, recognised as legally binding in most jurisdictions for most use cases.
Recurring run
A recurring run is a document request that repeats on a schedule, spawning a fresh request from a template at every interval.
Active request
An active request is a request that is still collecting submissions and counting against the plan limit — the metric that drives RequestLoops plan tiers.
Smart reminder
A smart reminder is a reminder that adapts cadence, channel and content to recipient behaviour — and stops the moment the underlying item arrives.
GSM-7
GSM-7 is the 7-bit character set used for standard SMS. Messages in GSM-7 fit 160 characters per segment; messages with non-GSM-7 characters drop to 70 characters per segment in UCS-2 encoding.
Brevo
Brevo (formerly Sendinblue) is the SMS provider RequestLoops uses to send reminders to recipients via international SMS routing.
Mailgun
Mailgun is the email provider RequestLoops uses to send transactional email — reminders, portal access links, completion receipts — and to track opens.
Kbis
A Kbis is the official French document issued by the Registre du commerce et des sociétés (RCS) proving a company exists, who runs it and where it is registered.
RC Pro architecte
RC Pro architecte is the mandatory professional liability insurance French architects must hold; an attestation proves coverage for the period.
Carte professionnelle d’architecte
The carte professionnelle is the registration card issued by the French Ordre des Architectes, proving the holder is a licensed architect.
BAS
A BAS (Business Activity Statement) is the form Australian businesses lodge with the ATO reporting GST, PAYG and other tax obligations.
GST (New Zealand)
GST in New Zealand is the goods and services tax businesses charge on most sales and report to the IRD, typically every two months.
IRD
IRD is New Zealand’s Inland Revenue Department; an IRD number is the unique tax identifier for individuals and businesses in NZ.
Xero
Xero is a cloud accounting platform widely used by small and mid-size businesses in NZ, Australia and the UK; many accounting workflows feed into or out of it.
Workpaper
A workpaper is the worksheet an accountant uses to support a balance — a structured record of how a number was derived from underlying documents.