RequestLoops vs Karbon
Quick answer
Karbon is a workflow and email-triage suite for accounting firms. RequestLoops is a focused document-collection tool you can run alongside it — at $11/month per org versus $59/user/month for Karbon Team.
Karbon shines at internal workflow: email triage, tasks, kanban-style work pipelines and team collaboration. Document collection is part of it but not the centre.
RequestLoops centres on document collection — branded portal, structured requests, SMS and email reminders, AI validation. Many firms run Karbon for internal workflow and RequestLoops for the client-facing document side.
Feature-by-feature comparison
| Feature | RequestLoops | Karbon |
|---|---|---|
| Internal workflow / tasks | No (focused) | Yes (core) |
| Email triage | No | Yes |
| Document collection from clients | Yes (core) | Basic |
| Branded client portal | Yes | Yes |
| SMS reminders | Every plan | Limited |
| AI form builder | Yes | No |
| Pricing | Per-org flat $11/$22/$57 | Per-user $59–$89/mo |
Pricing comparison
RequestLoops
| Plan | Monthly | Yearly |
|---|---|---|
| Starter | $11/mo | $110/yr ($9.17/mo) |
| Pro | $22/mo | $220/yr ($18.33/mo) |
| Business | $57/mo | $570/yr ($47.50/mo) |
Yearly billing saves about 22%.
Karbon
| Plan | Starting price |
|---|---|
| Team | $59 |
| Business | $89 |
| Enterprise | Custom or included |
Karbon Team starts at $59/user/month billed annually; Business at $89/user/month; Enterprise quoted per firm.
Pricing accurate as of 2026-05-08; verify on the vendor site before contracting. For the latest pricing, see Karbon.
When to choose RequestLoops
- • Your bottleneck is the document chase, not internal triage.
- • You want a flat per-org price, not per-user.
- • You already have Karbon and want a stronger client-facing workflow.
When to choose Karbon
- • You need email triage and team workflow, not just document collection.
- • You want one tool for tasks, comms and clients.
FAQ
- Can I use Karbon and RequestLoops together?
- Yes. Many firms keep Karbon for workflow and email triage and run RequestLoops on the client-facing document side. Files sync to Drive or OneDrive, where Karbon can pick them up.
- Does RequestLoops do email triage?
- No. Email triage is Karbon territory. RequestLoops sends reminders and tracks document status, not inbox triage.
- How does pricing compare for a 5-person firm?
- RequestLoops Pro is $22/month flat for 10 team members. Karbon Team at $59/user/month for five users is around $295/month before discounts.
- Does RequestLoops have client tasks like Karbon?
- Each request item is effectively a client task — submit a file, sign, fill in a field. You can chase them with SMS and email reminders. Internal team tasks are not modelled.
- Is Karbon worth the price?
- For firms whose biggest cost is internal workflow time, often yes. For firms whose biggest cost is the client document chase, RequestLoops will move the needle faster and cheaper.
Try RequestLoops free for 7 days
Start collecting documents with smart reminders, AI validation and Drive/OneDrive sync — from $11/month per organisation.